Apparatus, system and method for supporting computer users

摘要

A system for supporting computer users is provided with a user's personal computer for which support information is provided, a server for supporting computer users which provides the support information about the user's personal computer, Internet which enables the server for supporting computer users and the user's personal computer to communicate to each other by connecting both of them and a provider for connecting the user's personal computer with the Internet. The system for supporting computer users can accurately and promptly carry out proper measures and/or user support in case of failure, setup of the user's personal computer, and/or installation of an application, and so on.