发明名称 |
METHOD FOR FORCASTING AND MANAGING MULTIMEDIA CONTACTS |
摘要 |
<p>Multimedia contacts are forecasted, propagated, and managed for each period in a range. The number of contacts received in a period is forecasted using historical methods and is propagated to succeeding periods based on the business goals, such as how quickly a certain contact type is to be handled. After the contacts have been propagated, a total contacts to handle is determined for each period, and the staffing requirements are calculated therefrom.</p> |
申请公布号 |
EP1421534(A2) |
申请公布日期 |
2004.05.26 |
申请号 |
EP20020759226 |
申请日期 |
2002.07.30 |
申请人 |
IEX CORPORATION |
发明人 |
SARLAY, JOHN, DAVID;LEAMON, PAUL, HAROLD;BARNI, MEGHAN |
分类号 |
G06Q10/04;G06Q10/06;G06Q30/02;(IPC1-7):G06F17/60 |
主分类号 |
G06Q10/04 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|