| 发明名称 |
Accent-based matching of a communicant with a call-center agent |
| 摘要 |
The accent of a party to a call is determined and the call is sent for servicing to a call-center agent who has skill in the determined accent, and preferably to an agent who speaks both the determined language and the language of the accent.
|
| 申请公布号 |
US2004096050(A1) |
申请公布日期 |
2004.05.20 |
| 申请号 |
US20020299421 |
申请日期 |
2002.11.19 |
| 申请人 |
DAS SHARMISTHA SARKAR;HACKBARTH KENNETH R.;JENSEN KENNETH B.;KOHLER JOYLEE E.;MATULA VALENTINE C.;WINDHAUSEN RICHARD A. |
发明人 |
DAS SHARMISTHA SARKAR;HACKBARTH KENNETH R.;JENSEN KENNETH B.;KOHLER JOYLEE E.;MATULA VALENTINE C.;WINDHAUSEN RICHARD A. |
| 分类号 |
H04M3/523;(IPC1-7):H04M1/64;H04M3/00;H04M5/00 |
主分类号 |
H04M3/523 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
|
| 地址 |
|
