| 摘要 |
PURPOSE: A system and method for extracting ARS(Automatic Response System) information using voice recognition is provided to achieve the information collection of an ARS system through the Internet using voice recognition. CONSTITUTION: An ARS voice information collection unit comprises a voice transmit-receive part(220), a scenario storage part(260), a DTMF generation part(240), an ASR(Automatic Speech Recognition) server(300), and a control part(280). The voice transmit-receive part(220) receives an announcement, outputted from an ARS server, through a PSTN, converts it into a digital signal, and transmits a DTMF signal for the connection to the ARS server. The scenario storage part(260) stores dialing numbers to be inputted according to the announcements outputted from the ARS server. The DTMF generation part(240) creates a DTMF signal equivalent to a dialing number outputted from the scenario storage part(260). The ASR server(300) extracts health insurance premium information data from a digital voice signal outputted from the voice transmit-receive part(220) and converts the extracted data into a text signal.
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