| 摘要 |
A system and method are disclosed for the real-time management and assignment of service providers to service gaming activities in a gaming environment. The system and method operate to assign service providers to high priority service events, where priority is determined as a function of predetermined business rules, and event qualification including at least one of a gaming activity identifier, a customer identifier, a service event type, a service event location and a service event open time for each service event. The system and method provide related means for evaluating and reporting an event status based on the predetermined rules and event qualification.
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