| 摘要 |
An automated transaction processing system designed to minimize human labor comprises various automated resources and at least one live operator. A transaction such as a telephone call is divided into a number of subtransactions The live operator processes only those subtransactions that cannot be processed by an automated resource or those subtransactions for which live operator processing is desirable. An automated resource is assigned to process the remaining subtransactions. One type of automated resource resource is an audiotext address generator, which automatically recognizes whether human speech over the public switched telephone network matches textual information such as a user's name and address. The system is also capable of processing transactions in media other than telephone, including internet transactions. A method for processing internet that includes synchronizing a live operator's display to an Internet user's display is also provided.
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