摘要 |
An interactive information display for a communication terminal includes a tab navigation region; one or more interactive tabs, each tab associated with an active or passive communication event at the communication terminal, and a plurality of interactive icons associated with specific tabs. The interactive icons are individually enabled in the tabs for each communication event that goes active and are individually disabled or terminated as each communication event is completed, and wherein interaction with one or more icons, some of which are dynamically generated alert icons associated with a tab, causes relevant data to be retrieved from at least one data source and displayed in one or more windows associated with the relevant tab. |
申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
LEMOGNE, STEPHANE;HANHAN, MUSA, J.;HAGGERTY, LAURA, JEAN;NICOLAS, BORIS;BONNAUD, CECILE |