User specified hold recall treatment

摘要

A telecommunications server (12) includes a timed recall request unit (202) coupled to a timer (200). The timed recall request unit (202) interfaces to the call park service (100) and/or the call hold service (101). When a request for a call park or call hold is made, the user is given the option of electing timed recall or no recall. If a timed recall is desired, the timed recall request unit (202) is accessed to permit the user to either accept a default length of time or to input a desired length of time. If the user manually retrieves the held or parked call prior to expiration of the timer, the timer (200) is reset.