Telephone call handling solution in an interactive voice response system

摘要

A call handling solution for IVR applications with embedded components. A method of handling an incoming call in a network connected interactive voice response system (IVR), comprising the steps of: receiving a signal indicating an incoming telephone call with a call identification (CLID); retrieving, from a database, a database record associated with the call identification; retrieving, from a network location identified in the retrieved record, at least one VoiceXML application identified in the retrieved record; storing the retrieved at least one VoiceXML into cache memory; and answering the incoming telephone call.