| 摘要 |
<p>A remote diagnosis system that includes a central computer system that receives user data related to a user request and deals with the user request, and at least one variety kinds of image-forming apparatuses that form an image, which are connected to the central computer system. Each of the image-forming apparatuses has a user request data inputting device, through which data related to a user request is optionally inputted, and a user request data transmitting device that transmits the user request data toward the central computer system. <??>The remote diagnosis system further includes a data communication adapter that collects the user request data from the at least one variety kinds of image-forming apparatuses and transmits the user request data to the central computer system, an interface that interfaces the at least one variety kinds of image-forming apparatuses with the data communication adapter, and a public communication network that connects the data communication adapter with the central computer system. The central computer system includes a plurality of request-dealing computers each separately takes a charge of at least one prescribed kind of image-forming apparatus to deal with the user request, and a request-receiving computer that receives the user request data from the at least one variety kinds of image-forming apparatuses and automatically distributes the user request data to the prescribed request-dealing computer based on identification data included in the user request data. <IMAGE></p> |
