| 摘要 |
<P>PROBLEM TO BE SOLVED: To automatically select a suitable serviceman for a request of repair to the utmost extent. <P>SOLUTION: The serviceman updates state information 13 at real time. The state information 13 shows at least a position on a map and the operating state of the serviceman at present onward. Priority is given based on the skill and experience of the servicemen, and a list of servicemen is prepared in the order of priority. Further, the serviceman who can be assigned to a new request of repair is searched based on the state information of the servicemen. In the case there is a request of repair from a certain customer, the service is assigned to the serviceman closest to the location of the customer and having a free time. <P>COPYRIGHT: (C)2004,JPO |
