System and method for performing a task with telephone line settings on a switch through a telephone call

摘要

The present invention discloses an automated system for retrieving, delivering and modifying subscriber line settings through requests from a maintenance technician to a telephone service provider's ("telco's") systems. The system and method disclosed utilizes standard AIN queries, call setup messages and information delivery services thereby avoiding the need to use a terminal interface into the telco's systems. The technician enters data in response to prompts from a service node communicating with the technician via a telephone call. The service node sends the technician's request to a service control point which forwards the call to the switch serving the subscriber's line to be analyzed or modified. The switch responds to instructions provided by the service control point to effectuate the technician's request and sends the results to a telephone line designated by the technician.