| 摘要 |
PROBLEM TO BE SOLVED: To solve a problem wherein, when call processing becomes stagnant, a conventional call center information processing method can not cope with the stagnant calls in appropriate coping-with order since call receiving and coping with the call is performed without taking into account a degree of significance desired to be coped with on the side of the client. SOLUTION: In the call center information processing method, a client-set significance degree is designated to a client call, and the method has a client-set significance degree use management step of receiving a call with a client-set significance degree based upon a maintenance contract to limit the number of times of calling with the client-set significance degree applied thereto, and a stagnant call processing step of determining the stagnant call processing order based upon the client-set significance degree, to cope with stagnant calls in the appropriate treating order. COPYRIGHT: (C)2004,JPO
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