发明名称 |
CUSTOMER MESSAGING SERVICE |
摘要 |
<p>A messaging and alerting service is described. An implementation includes enrolling a customer in the messaging and alert service, storing a list of businesses selected by the customer, storing a customer contact hierarchy list, and contacting the customer according to the contact hierarchy list. The messaging and alerting service enables real-time, interactive alerts to be delivered to customers in the customer's preferred media. In addition, customers may respond to the alerts to provide important directions to a business.</p> |
申请公布号 |
EP1402448(A2) |
申请公布日期 |
2004.03.31 |
申请号 |
EP20020778942 |
申请日期 |
2002.06.05 |
申请人 |
ACCENTURE LLP |
发明人 |
HAYES, MARC, F., JR.;SWEENEY, SEAN, M.;ARGO, RONALD, L. |
分类号 |
G06Q10/10;G06Q30/02;G06Q30/06;(IPC1-7):G06F17/60 |
主分类号 |
G06Q10/10 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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