System and method for controlling service delivery

摘要

An enterprise system for controlling the delivery of services. The system includes a recorder operable for making records of physical objects presented to the recorder, each record including information pertaining to certain potential users, a storage medium for retaining records made by the recorder, and a plurality of terminals dispersed about the enterprise. The terminals are operable when temporarily assigned to an individual for allowing the assigned individual to view certain retained records by entering specified information pertaining to the desired records at the assigned terminal, and the system only allows terminals to access records that are available to the individual to whom the terminal is assigned.