| 摘要 |
<P>PROBLEM TO BE SOLVED: To enable fine-tuned service according to each customer to be provided in realizing a customer portal site with a CRM system, and to reduce work caused in creating and administrating the portal site. <P>SOLUTION: Contents are controlled in three ranks such as common contents for unspecified customers, default contents used as default and personal contents for specified customers. When a default content is created from the common contents, it is created based on a customer profile, a profile of a salesperson and other customer-related information. The default content is processed to the personal content by considering data of an individual customer. The personal content is used as data for displaying the portal site of the customer. <P>COPYRIGHT: (C)2004,JPO |
