| 摘要 |
<p>The warranty managing process (10) includes a method of processing a custome r claim against a manufacturer~s product that includes the steps of inputting the claim through a computer (6) to a database (4) at a first management lev el (20), determining the value of the claim, and acting to approve or deny the claim at the first management level (20) when the value of the claim is belo w a first predetermined amount. A second management level (30) acts to review all claims input at the first management level (20) and acts to approve or deny the claim when the value of the claim is above the first predetermined amount and below a second predetermined amount. A third management level (40 ) acts to review all claims input at the first and second management levels (2 0, 30) and acts to approve or deny the claim when the value of the claim is abo ve the second predetermined amount when the value of the claim is above the second predetermined amount.</p> |
