发明名称 WARRANTY MANAGING PROCESS
摘要 The warranty managing process (10) includes a method of processing a customer claim against a manufacturer's product that includes the steps of inputting the claim through a computer (6) to a database (4) at a first management level (20), determining the value of the claim, and acting to approve or deny the claim at the first management level (20) when the value of the claim is below a first predetermined amount. A second management level (30) acts to review all claims input at the first management level (20) and acts to approve or deny the claim when the value of the claim is above the first predetermined amount and below a second predetermined amount. A third management level (40) acts to review all claims input at the first and second management levels (20, 30) and acts to approve or deny the claim when the value of the claim is above the second predetermined amount when the value of the claim is above the second predetermined amount.
申请公布号 WO2004023238(A2) 申请公布日期 2004.03.18
申请号 WO2003US22249 申请日期 2003.07.16
申请人 DETROIT DIESEL CORPORATION 发明人 MESTER, DAVID, J.
分类号 G06Q10/10;G06Q30/06 主分类号 G06Q10/10
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