IP/telephony user interface for a hybrid communication system

摘要

Integrating IP telephony and a computer user interface across a hybrid communication network may include the following. Data is transmitted over a hybrid communication system during a data session. Telephonic communication is allowed over the hybrid communication system during the data session. The telephonic communication is routed over the hybrid communication system via a user action. The telephonic communication over the hybrid communication system is limited based on a user profile. The user profile is enforced by rules in an active database that provides seamless cross-location registration without a need for duplicate databases located on different networks. Customized fault management tools may be provided.