发明名称 |
System and method for generating forecasts and analysis of contact center behaviour for planning purposes |
摘要 |
A method of predicting expected performance of a processing center system is provided. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed (305) based on the performance information (310). The method further includes generating predictions based on the computer model (315), and analyzing the predictions to generate performance scenarios for the processing center system (320). |
申请公布号 |
GB2391984(A) |
申请公布日期 |
2004.02.18 |
申请号 |
GB20030026745 |
申请日期 |
2002.05.17 |
申请人 |
* BAY BRIDGE DECISION TECHNOLOGIES INC |
发明人 |
ERIC D * KOSIBA;DOUGLAS G * NEWHARD;NEOFYTOS C * PAPADOPOULOS |
分类号 |
G06Q10/00;(IPC1-7):G06F17/60 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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