Coordination of video sessions when calling an auto-attendant system

摘要

Computerized video telephony enhances the interaction between a calling party and a called user wherein the called user is an enterprise employing a computerized, automated telephone response system together with a pool of live human operators or agents. The present invention coordinates the handling of the network data call(s) so that video image content may be provided to the calling user while connected to the automated system and then after the telephone call is transferred to the live operator.