| 摘要 |
A graphical user interface for a customer self service system that performs resource search and selection including a system and method for controlling a display of resources resulting from a query initiated by a user of the system. The system and method for controlling the display includes the steps of: enabling via a first graphic interface, entry of a query and selection of one or more user context icons, each representing a context associated with the current user situation and having context attribute parameters associated therewith; enabling, via a second graphic interface, user specification of relevant resource selection criteria for enabling expression of relevance of resource results in terms of user context; searching a resource database and generating a resource response set for best matching a user's query, user context attributes and user defined relevant resource selection criteria; and, displaying via a third graphic interface, the response set of resources that the customer self service system has determined to match the user's query based on the user's context, attributes and user defined resource selection criteria utilized in search. Central to the system is the expression of the relevance of results in terms of user context in a manner optimized to facilitate resource selection.
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