| 摘要 |
In accordance with the present invention, a telephony control fault tolerance technique is provided. In one embodiment of the technique of the present invention, a computer-telephony agent (CTI) workstation is provided with a primary telephony control communication path between primary telephony control mechanism external to the workstation and a telephony application interface (TAPI) process, for use in controlling a telephony device in the workstation, internal to the workstation. In the event of failure of the primary path, a secondary telephony control communication path may be established between the TAPI process and a secondary telephony control mechanism that may be comprised in the workstation.
|
