RECEIVING AND REPORTING PAGE-SPECIFIC USER FEEDBACK CONCERNING ONE OR MORE PARTICULAR WEB PAGES OF A WEBSITE

摘要

A method for receiving page-specific user feedback concerning a web page (28 ) of a website (26) includes using an icon viewable on the page to solicit one or more page~-specific open-ended comments concerning the page from a user (16) that has accessed the page. The method includes using software (30) associated with the icon to receive one or more page-specific comments from the user for reporting to a website owner (12). In one embodiment, the software (32) requires the user to provide one or more page-specific subjective ratings concerning the page as a whole to provide one or more pag e~- specific open-ended comments concerning the page. In another embodiment, the software (34) obtains background data for reporting to a website owner along with the one or more page-specific open-ended comments concerning the page. In another embodiment, each appearance of a specified word in the one or more open-ended comments concerning the page is identical and a report reflecting the identified appearance of the specified word is generated.