发明名称 |
System and method for sequential decision making for customer relationship management |
摘要 |
A system and method for sequential decision-making for customer relationship management includes providing customer data including stimulus-response history data, and automatically generating actionable rules based on the customer data. Further, automatically generating actionable rules may include estimating a value function using reinforcement learning.
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申请公布号 |
US2004015386(A1) |
申请公布日期 |
2004.01.22 |
申请号 |
US20020198102 |
申请日期 |
2002.07.19 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
ABE NAOKI;PEDNAULT EDWIN P.D. |
分类号 |
G06Q30/00;(IPC1-7):G06F17/60 |
主分类号 |
G06Q30/00 |
代理机构 |
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