| 摘要 |
PROBLEM TO BE SOLVED: To provide a more convenient call center support device. SOLUTION: The information providing part 2000 provides a web page prepared for every user to a terminal device 200 to be used by a registered user. At this time, a telephone originating command to make a telephone call from the terminal device 200 to a call center 3000 is embedded in the web page. Further, a user ID of the user is added to the telephone originating command with a character string capable of making a telephone call. When the user makes a telephone call from the web page displayed on the terminal device 200 to the call center 3000 by using the telephone originating command, the call center 3000 is notified of the user ID of the user. The call center 3000 obtains information about the user and the information of browsing history of the web page by the user on the basis of the notified user ID. Further, it makes a telephone connection to an operator after obtaining data information related with the contents of the browsed web page and showing it to the operator. COPYRIGHT: (C)2004,JPO
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