Operational relationship management centre for clearing operational transactions and method of operating the same

摘要

A computer based system for management of communications between a operational relationship management centre and at least a first and a second entity associated with the provision of telecommunications services is described, the first and second entities and the operational relationship management centre being linked for communication purposes by a wide area network, the operational relationship management centre being for central control of structured communications between the at least first and second entities, the operational relationship management centre comprising: first memory means for storing information relating to concrete objects associated with the provision of a telecommunications service and under control of at least one of the entities, or default information relating to an unknown object, second memory means for storing information defining predefined Business processes allowed by the operational relationship management centre, each Business process comprising an exchange of at least one message from the first entity to the second entity via the operational relationship management centre or vice versa, means for providing the first or second entity with access to one of the predefined Business processes, means for allowing the first or second entity to associate a concrete object or an unknown object with the Business process, and tracking means for tracking the progress of the Business process between the first and second entities. <IMAGE>