发明名称 |
Measurement of content ratings through vision and speech recognition |
摘要 |
A method for measuring customer satisfaction with at least one of a service, product, and content is provided. The method including: acquiring at least one of image and speech data for the customer; analyzing the acquired at least one of image and speech data for at least one of the following: (a) detection of a gaze of the customer; (b) detection of a facial expression of the customer; (c) detection of an emotion of the customer; (d) detection of a speech of the customer; and (e) detection of an interaction of the customer with at least one of the service, product, and content; and determining customer satisfaction based on at least one of (a)-(e).
|
申请公布号 |
US2004001616(A1) |
申请公布日期 |
2004.01.01 |
申请号 |
US20020183759 |
申请日期 |
2002.06.27 |
申请人 |
GUTTA SRINIVAS;COLMENAREZ ANTONIO;TRAJKOVIC MIROSLAV |
发明人 |
GUTTA SRINIVAS;COLMENAREZ ANTONIO;TRAJKOVIC MIROSLAV |
分类号 |
G06Q10/00;G06Q30/00;G06T7/20;G10L15/00;G10L15/10;H04H60/33;(IPC1-7):G06K9/00 |
主分类号 |
G06Q10/00 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|