METHOD AND SYSTEM FOR MANAGING UNIFIED ELECTRONIC CUSTOMER RELATIONSHIP USING UNIFIED MESSAGING SYSTEM

摘要

PURPOSE: A method and system for managing a unified electronic customer relationship using a unified messaging system is provided to execute a client relation management regardless of time, place, category or field of business by modifying and using a field and item necessary for each company environment, category or field of business. CONSTITUTION: A web server(10) designates a personal code to a member and a client, supplies a data input format of the member and the client according to categories of business acquired from a member joining format, and supplies new filed in the case that the member wants to append new item. A database(20) stores member and client data inputted through the web server(10), increases a key by one through a sequential generation, designates a code to each member client, and creates/manages a table according to categories of business. An on-line analysis processing system(30) supports a batch process for a unified analysis of a module and data which change a data set as a file or a database defined by the member, extracts data of clients accorded with a key selected by a member out of data of all clients stored in the database(20), and analyzes a reliability and information of a client. A unified messaging system(40) transmits information analyzed in the on-line analysis processing system(30) to a client through a transmitting service using various communication network. A control unit(50) executes an interactive interlock and control of the web server(10), the database(20), the on-line analysis processing system(30), and the unified messaging system(40), and supplies a real time analysis result through a web.