发明名称 |
METHOD OF GENERATING TEST SCRIPTS USING A VOICE-CAPABLE MARKUP LANGUAGE |
摘要 |
A method is disclosed for generating test scripts for testing an IVR from an IVR's voice-capable markup language application. The test scripts can be generated directly from the voice-capable markup language application, from a product which provides a graphical representation of the IVR from the IVR's voice-capable markup language application, or a grid can be used to represent the tags within the voice-capable markup language application and a test script generated from the grid. Additionally, a virtual telephone caller system is provided to test the IVR of a contact center, wherein the virtual telephone caller system operates with voice-capable markup language software scripts. |
申请公布号 |
WO03096663(A3) |
申请公布日期 |
2003.12.24 |
申请号 |
WO2003US14349 |
申请日期 |
2003.05.08 |
申请人 |
EMPIRIX INC. |
发明人 |
WILLIAMS, DOUGLAS, CARTER;HAND, WESLEY, C., JR.;HOUH, HENRY;SEELEY, ALBERT, ROBINSON |
分类号 |
H04M3/24;H04M3/32;H04M3/493;H04M3/51 |
主分类号 |
H04M3/24 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|