| 摘要 |
The invention relates to a call center and method for operating automated call center services. The call center includes agent workstations which are connected via a telecommunications system to a public telecommunications network, whereby the agent workstations are connected via an internal communications network to one another and to at least one data server, where at least one service server is provided which is connected to the internal communications network, whereby at least one automated call center service runs at least partially and at least temporarily on the service server, and at least one service server can be connected via at least one switching computer to the public telecommunications network. According to the invention, the at least one call center service is controlled on the service server by at least one service program unit.
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