A SYSTEM AND METHOD FOR TRAVELER INTERACTIONS MANAGEMENT
摘要
An apparatus and method for the analysis of a captured interaction associated with a traveler and an agent, the apparatus comprising an at least one first station for capturing an at least one first interaction along a traveler path, an at least one second station for capturing an at least one second interaction along the traveler path and an analysis device for comparing the at least one second interaction with the at least one first interaction.
申请公布号
WO03075119(A3)
申请公布日期
2003.12.18
申请号
WO2003IL00186
申请日期
2003.03.06
申请人
NICE SYSTEMS LTD.;MANASSEH, FREDERICK, MARK;BEN-TOV, OMRI;HADAD, ZION;MOAV, JONATHAN;RUBEL, ASHER