System and method for automated voice message transcription and delivery

摘要

A system and method for automated voicemail message transcription and delivery is presented. Processing retrieves a voicemail message from a caller and converts the voicemail message to a formatted audio voicemail message and a formatted text message. The formatted audio voicemail message is compared with caller profile audio keywords located in one or more caller profiles. If processing determines a match between the formatted audio voicemail message and one or more caller profile audio keywords, processing retrieves caller information corresponding to a matched caller profile and sends a transmittal message which includes the caller information and the formatted text message to a recipient's forwarding address. Processing may receive a reply message corresponding to the transmittal message and forward the reply message, either as a text message or audio message, to the caller.