发明名称 |
Data integration system and method for presenting 360° customer views |
摘要 |
A data integration system and method collects and stores customer information from disparate information sources in real-time. The stored information can be retrieved and assembled for presentation to a user according to the role and/or security profile of the user. The customer information is presented through a 360° viewer, which is embedded in an application or a browser, or runs as a standalone viewer. A data correlation system and method correlates data records collected from disparate Customer Relationship Management (CRM) applications using a three-tier approach comprising deterministic correlation, heuristic correlation and historical correlation. The correlation rules are fully configurable and extensible.
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申请公布号 |
US2003212654(A1) |
申请公布日期 |
2003.11.13 |
申请号 |
US20030351295 |
申请日期 |
2003.01.23 |
申请人 |
HARPER JONATHAN E.;POPE BENJAMIN R.;WAVELL RUFUS;BARRY JEFFREY;MYERS WILLIAM P.;PARACHA BIPIN;HANDERHAN PATRICK;SEVERSON ERIC;FOSTER GARY;TORRANCE JOHN |
发明人 |
HARPER JONATHAN E.;POPE BENJAMIN R.;WAVELL RUFUS;BARRY JEFFREY;MYERS WILLIAM P.;PARACHA BIPIN;HANDERHAN PATRICK;SEVERSON ERIC;FOSTER GARY;TORRANCE JOHN |
分类号 |
G06F;G06F7/00;G06Q30/00;(IPC1-7):G06F7/00 |
主分类号 |
G06F |
代理机构 |
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代理人 |
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地址 |
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