发明名称 |
Method of generating test scripts using a voice-capable markup language |
摘要 |
A method is disclosed for generating test scripts for testing an IVR from an IVR's voice-capable markup language application. The test scripts can be generated directly from the voice-capable markup language application, from a product which provides a graphical representation of the IVR from the IVR's voice-capable markup language application, or a grid can be used to represent the tags within the voice-capable markup language application and a test script generated from the grid. Additionally, a virtual telephone caller system is provided to test the IVR of a contact center, wherein the virtual telephone caller system operates with voice-capable markup language software scripts.
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申请公布号 |
US2003212561(A1) |
申请公布日期 |
2003.11.13 |
申请号 |
US20030431084 |
申请日期 |
2003.05.07 |
申请人 |
WILLIAMS DOUGLAS CARTER;HAND WESLEY C.;HOUH HENRY;SEELEY ALBERT ROBINSON |
发明人 |
WILLIAMS DOUGLAS CARTER;HAND WESLEY C.;HOUH HENRY;SEELEY ALBERT ROBINSON |
分类号 |
H04M3/24;H04M3/32;H04M3/493;H04M3/51;(IPC1-7):G10L21/00 |
主分类号 |
H04M3/24 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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