METHOD FOR IDENTIFYING USERS IN WEB CALL CENTER INTEGRATION

摘要

Disclosed is a method for transmitting to a computer system of a call center data that has been assigned by a user to a web site stored in a computer system. When calling the web site, a user ID is assigned to the user, a protocol containing the user's requests and user ID (weblog data) is established on the basis of the user ID and is stored in the computer system of the web site. When the call-back function of the web site is activated, or when a call is made using an automatically established personalized telephone number, the user's telephone number, user ID, and weblog data are automatically transmitted to the computer system of the call center.