VIDEOCONFERENCE WITH A CALL CENTER

摘要

A videoconference system uses an Internet Protocol (IP) based communication channel (112) for a video portion of the videoconference and uses a Public Switched Telecommunication Network (PSTN) (110) and an audio communication channel for an audio portion of the video conference. The videoconference system uses a digital communication channel for a video portion of the video conference and uses a Public Switched Telecommunication Network (PSTN) (110) as an audio communication channel for an audio portion of the videoconferenc e and the system integrates with an automatic call distribution system of a ca ll center (120). The digital based communication channel may be used for data communication. The videoconference system may interface with a database that stores customer information.