发明名称 |
METHOD AND SYSTEM FOR PROVIDING BACKUP DATA FOR STUDYING PRODUCT FAILURES VIA A REMOTE MAINTENANCE SERVICE |
摘要 |
A method for providing backup data utilizing a remote maintenance system acquires claim information and generates a necessary backup data item from the claim information. Further, it accesses a product of a user through a network and acquires information corresponding to the backup data item from the product of the user. |
申请公布号 |
WO03038711(A3) |
申请公布日期 |
2003.10.30 |
申请号 |
WO2002JP09170 |
申请日期 |
2002.09.09 |
申请人 |
TOSHIBA TEC KABUSHIKI KAISHA |
发明人 |
UENO, TOSHIO |
分类号 |
G05B23/02;G06Q10/06;G06Q10/10 |
主分类号 |
G05B23/02 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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