发明名称 Collection and analysis of measurement data associated with service elements
摘要 Measurement data associated with a service element is obtained and analyzed to determine whether one or more aspects of the service element are to be revised. The data collected may be classified as standard, custom, or ad-hoc. Further, the measurement data can be collected for various areas associated with the service element, and may be maintained within a data structure. In one example, collection and analysis of the measurement data are facilitated by a Service Development Tool.
申请公布号 US2003195761(A1) 申请公布日期 2003.10.16
申请号 US20020262984 申请日期 2002.10.01
申请人 INTERNATIONAL BUSINESS MACHINES CORPORATION 发明人 GREENSTEIN PAUL G.;LEYTES GREGORY;NGUYEN LUU Q.
分类号 G06Q30/00;(IPC1-7):G06F17/60 主分类号 G06Q30/00
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