ARTICLE RETURN PROCESSING SUPPORT SERVER, ARTICLE RETURN PROCESSING SUPPORT METHOD, COMPUTER READABLE RECORDING MEDIUM HAVING PROGRAM RECORDED THEREON, AND PROGRAM

摘要

PROBLEM TO BE SOLVED: To reduce office work burdens by automating the office work dealing with an article return request and a transport instruction as for an article return processing support server processing the article return request from a user.

SOLUTION: The article return processing support server authenticates the user (S201), then specifies a transaction relating to article return (S202), receives article return information including an article return reason and a desired measure from a user terminal further (S203), decides a possible measure registered beforehand corresponding to the article return reason as a presentation measure (S204), and returns it as an article return processing answer (S205). Further, user privileges (points) for each user are registered (S208) and the transport instruction is prepared (S209), and transmitted (S210).

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