| 摘要 |
<P>PROBLEM TO BE SOLVED: To provide a customer management method, etc., capable of managing customers while evaluating past reliable relation and contribution over generations without being restricted with time and living. <P>SOLUTION: A plurality of parents-and-child relation records are related to each other over generations on the basis of inherent information of each customer number searched by self-connection in a table storing data mutually relating a father, a mother and children respectively having inherent customer numbers, the degrees of customer's contribution and reliable relation over the generations are synthetically evaluated and service is returned to a current customer in accordance with the contents of synthetic evaluation. In the case of a couple having no child, a dummy is formed under the couple, and when a child is born, the child is substituted for the dummy. In the customer management system, the contents of contracts of a grandfather and/or a grandmother can be extracted from customer's own data. <P>COPYRIGHT: (C)2004,JPO |
