| 摘要 |
<P>PROBLEM TO BE SOLVED: To improve the efficiency of management for the technical support information by managing the technical support information according to the degree of aptitude. <P>SOLUTION: A processing means 113 receives a first record change request to be recorded in relation with a B rank about the verified technical support information out of technical support information related to C rank from an area staff terminal 30, and the technical support information to which the first record change request is given is recorded in a technical support management DB. The processing means receives a second record change request to be recorded in relation with A rank about minutely investigated technical information out of the technical information related with the C or/and B rank from a head office staff terminal 40, and the technical support information to which the second record change request is given is recorded in relation with the A rank in the technical support management DB. <P>COPYRIGHT: (C)2004,JPO |
