| 摘要 |
A relay method for an automatic relay system to be connected via a public network to a node used by a customer, to relay an incoming call from the node to one of a plurality of telephone answering windows. In the automatic relay system, upon reception of an incoming call from the node, a telephone answering window data base holding business hours and telephone numbers of the respective telephone answering windows is searched for an available telephone answering window at the time of reception of the incoming call. If a telephone answering window available at the time of reception of the incoming call is found, the telephone number of the telephone answering window is read from the telephone answering window data base, and a call is originated to the telephone answering window. After establishment of communication with the telephone answering window as a relay destination, the automatic relay system starts relay of communication between the node and the relay destination telephone answering window, thus providing telephone answering window service to the customer.
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