HELPDESK SYSTEM AND HELPDESK SERVICE METHOD

摘要

PROBLEM TO BE SOLVED: To contribute to improvement of efficiency for collecting information on cases requiring solution and the like and contribute to the economic administration of a system.

SOLUTION: The system is provided with a means for setting periods of varying charge and varying amounts for every inquiry subject. The system is further provided with a means for setting periods of varying charge and varying amounts for every maker of the inquired subject. The system is further provided with a means for setting periods of varying charge and varying amounts for every field of the inquired subject. The system is provided with a means for setting variations of an amount of money as the varying amounts of charge. The system is further provided with a means for setting a varying rate with respect to a standard charge amount as the varying amounts of charge.

COPYRIGHT: (C)2003,JPO