MAINTENANCE MANAGEMENT POINT SERVICE SYSTEM, SERVER APPARATUS, TERMINAL APPARATUS, PROGRAM, RECORDING MEDIUM, AND MAINTENANCE MANAGEMENT POINT SERVICE SYSTEM PROCESSING METHOD

摘要

A terminal apparatus (110) connected to a production apparatus (120) as an object of the maintenance management is connected to a server apparatus (210) providing a maintenance management service by a line network (500), enabling bidirectional communication. The terminal apparatus transmits status information on an apparatus as an object of the maintenance management to the server apparatus in response to a status information transmission request received from a server at a predetermined time interval. The server apparatus includes a status point information management database for storing a status point generated according to status information and judges whether status information has been received at a predetermined time interval. Each time it is judged that status information is received, a predetermined point is added so as to update the status point of the status point information management database. This can prompt a customer to perform maintenance by himself/herself and reduce the load on a service man.