发明名称 |
Media translator for transaction processing system |
摘要 |
<p>A media handler is used in a transaction processing system, where the system is configured to route incoming calls from callers to agents associated with the transaction processing system, and the incoming calls are based on voice-mode communication and text-mode communication. The media handler includes a media translator operatively incorporated into the transaction processing system and configured to facilitate translation between the voice-mode communication and the text-mode communication. An agent preference setting is selectable by the agent between a voice-mode and a text-mode. Also included is a speech recognition unit configured to convert the voice-mode communication to the text-mode communication and a speech synthesizer configured to convert the text-mode communication to the voice-mode communication.</p> |
申请公布号 |
GB0319765(D0) |
申请公布日期 |
2003.09.24 |
申请号 |
GB20030019765 |
申请日期 |
2003.08.22 |
申请人 |
ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES, L.L.C. |
发明人 |
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分类号 |
G06Q10/06;G06Q10/10;G10L15/22;G10L21/00;H04M3/51;H04M3/523 |
主分类号 |
G06Q10/06 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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