NUISANCE CALL PREVENTING SYSTEM, NUISANCE CALL PREVENTING METHOD, NUISANCE CALL PREVENTING PROGRAM, AND RECORDING MEDIUM

摘要

PROBLEM TO BE SOLVED: To more surely prevent a nuisance call. SOLUTION: An interactive voice reply apparatus 1 discriminates whether or not a caller making a dialing to a representative telephone number or the like is a person whose call transfer is to be rejected according to the result of authentication of a voiceprint by a voiceprint authentication server 4 and the name of the organization of the caller and the name of caller uttered by the caller and converted into a text by a voice recognition server 5. The interactive voice reply apparatus 1 informs the caller that the call cannot be transferred and interrupts the line when the caller is the person whose call transfer is to be rejected, or transfers the call to the phone of a speech opposite party according to the department name of the speech opposite party and the name of the speech opposite party told by the caller and converted into a text by the voice recognition server 5 when the caller is not the person whose call is to be rejected. COPYRIGHT: (C)2003,JPO