The present invention is directed to a customer contact 100 in which a agent service function 136 to collect predetermined types of information regarding the contact and/or the contact center 100 and interface with the contact. The interface can include presenting service options to the contact. A mood detector 152 can be used to collect information about the customer's state of mind.
申请公布号
US2003177017(A1)
申请公布日期
2003.09.18
申请号
US20020099144
申请日期
2002.03.15
申请人
BOYER DAVID G.;CARTWRIGHT SALLY;HARKREADER SUSAN K.;HEMM THOMAS L.;KOHLER JOYLEE;SELIGMANN DOREE DUNCAN
发明人
BOYER DAVID G.;CARTWRIGHT SALLY;HARKREADER SUSAN K.;HEMM THOMAS L.;KOHLER JOYLEE;SELIGMANN DOREE DUNCAN