| 摘要 |
A device, method and computer program product for providing support to a user in relation to a present support context involving at least one of a computer program and information technology hardware; the device comprising: a processor, input means, output means, and a memory comprising support data items; the processor being configured for investigating the present support context in order to generate a reduced set of support data items, the reduced set being limited to support data items related to the present support context, the reduced set being generated by selecting among support data items in the memory; the selecting being based on the relevance of the support data items in the memory in relation to the present support context; presenting to the user using the output means the reduced set as selectable options; and receiving a user's selection among the selectable options using the input means. The device, the method and the computer program product is used in general purpose computers, personal digital assistants, mobile phones, and other technical equipment including a computer processor.
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