| 发明名称 |
Customer touch-point scoring system |
| 摘要 |
A method and apparatus are provided for measuring a call handling efficiency of a call center. The method includes the steps of measuring a touch-point indicia for a call and adding the measured indicia to a touch point history of the call.
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| 申请公布号 |
US2003174829(A1) |
申请公布日期 |
2003.09.18 |
| 申请号 |
US20020096235 |
申请日期 |
2002.03.12 |
| 申请人 |
DEZONNO ANTHONY;HODSON JEFFREY;SUMNER ROGER;BONIFAZI CARLO;MICHELSON MARK;BECKSTROM ROBERT;POWERS MARK;SHAMBAUGH CRAIG |
发明人 |
DEZONNO ANTHONY;HODSON JEFFREY;SUMNER ROGER;BONIFAZI CARLO;MICHELSON MARK;BECKSTROM ROBERT;POWERS MARK;SHAMBAUGH CRAIG |
| 分类号 |
H04M3/22;H04M3/51;(IPC1-7):H04M3/00;H04M5/00 |
主分类号 |
H04M3/22 |
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